Property & Guest Operations Manager
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Job summary
We are seeking a reliable, proactive manager to oversee our serviced accommodation in Lagos, deliver excellent guest experiences and increase bookings.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Oversee daily property operations.
- Manage bookings, check-ins, check-outs, guest enquiries and complaints.
- Follow up enquiries and actively convert them into paid bookings.
- Ensure the property is well-maintained and fully equipped.
- Coordinate housekeeping and maintenance teams to maintain high standards.
- Maintain accurate guest, booking and enquiry records.
Requirements:
- Strong communication and customer-service skills.
- Attention to detail.
- Ability to work independently and take responsibility.
- Ability to generate bookings and meet agreed sales targets.
- Previous hospitality or shortlet management experience is preferred.
Contract and Performance:
- This is an initial 90-day trial contract. Sales targets and operational standards will be provided in writing before commencement.
- The contract will end after 90 days unless renewed in writing. Low sales or failure to meet agreed targets may result in non-renewal. Any earlier termination will follow the agreed contract terms and applicable law.
- This is a non-residential role.
Location: Lekki, Lagos
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