Spa Therapist

Responsibilities:

Spa & Wellness Treatments:

• Deliver professional spa treatments in accordance with approved procedures and service standards.
• Perform massage and body treatments appropriate to your training and competence.
• Prepare treatment rooms and ensure they are clean, organized, and properly equipped before each appointment.
• Conduct appropriate pre-treatment consultations to understand guest preferences, expectations, and relevant considerations.
• Select and use appropriate products, techniques, and equipment for each treatment.
• Adjust treatment techniques appropriately based on guest feedback and approved treatment protocols.
• Provide professional aftercare guidance following treatments.

Guest Experience:

• Welcome guests warmly and create a calm, professional, and relaxing environment.
• Build positive relationships with guests while maintaining appropriate professional boundaries.
• Communicate clearly with guests throughout the treatment.
• Check guest comfort and respond appropriately to feedback.
• Maintain a high level of professionalism, courtesy, discretion, and respect.
• Handle guest concerns professionally and escalate issues where necessary.
• Contribute to creating a memorable experience.

Treatment Recommendations:

• Understand the range of services offered by the Facility.
• Recommend appropriate treatments based on guest needs and preferences, within your training and scope of practice.
• Educate guests on available treatment options without making inappropriate medical claims.
• Identify opportunities to recommend complementary services where genuinely beneficial to the guest.
• Support the front desk team in creating appropriate treatment plans and packages for returning guests.

Hygiene, Safety & Professional Standards:

• Maintain strict hygiene and sanitation standards before, during, and after every treatment.
• Follow all approved health, safety, hygiene, and infection-prevention procedures.
• Properly clean and disinfect treatment equipment and work areas.
• Ensure all treatment materials and products are stored correctly.
• Report damaged equipment, product shortages, or safety concerns promptly.
• Maintain appropriate professional appearance and personal hygiene at all times.
• Follow policies and operating procedures.

Product & Equipment Management:

• Use treatment products responsibly and minimize unnecessary wastage.
• Monitor treatment supplies and inform the appropriate team when replenishment is required.
• Handle spa equipment correctly and according to manufacturer or company guidelines.
• Report faulty or damaged equipment immediately.
• Maintain treatment rooms and equipment to the required standard.

Guest Retention & Business Support:

• Build strong relationships with returning guests.
• Encourage guests to maintain appropriate treatment routines where relevant.
• Support guest retention by delivering consistent, high-quality treatments.
• Contribute to rebooking and repeat-visit opportunities.
• Support promotional activities, packages, and wellness initiatives when required.
• Work collaboratively with the Front Desk & Guest Experience team to ensure smooth guest journeys.

Teamwork & Continuous Development:

• Work effectively with other therapists, front desk staff, and management.
• Participate in team meetings, training, demonstrations, and service reviews.
• Stay informed about new spa treatments, wellness trends, techniques, and products.
• Participate in continuous professional development.
• Share relevant feedback and ideas for improving treatment quality and guest experience.

Requirements:

• Certificate, diploma, or relevant training in Massage Therapy, Spa Therapy, Beauty Therapy, Wellness, or a related field.
• Minimum of 2 years of relevant experience as a Spa Therapist, Massage Therapist, Beauty Therapist, or similar role.
• Demonstrable practical knowledge of massage and spa treatments.
• Knowledge of hygiene, sanitation, and safe treatment practices.
• Strong communication and interpersonal skills.
• Experience working in a spa, hotel, wellness center, beauty facility, or premium hospitality environment is an advantage.
• Additional training in specialized massage or wellness treatments will be an advantage.