Senior Executive, Retail Services - Nigeria



Unspecified NGN Confidential
1 month ago

Job Summary


Job Description/Requirements

Job Description

Purpose: Serve - Engage, overall account management.

Source new key retailers (decided with PL/Market) responsible for contract negotiation. End-to-end retail Account management for your selected retail clients, delivering on E2E Cost & Revenue targets. Work with EDD team to ensure quality data.  Engage with retail customer stakeholders as the  first Point of Contact  for retail accounts on all topics (proactive and reactive engagement). First and foremost, manage  customer satisfaction and proactive communicator. Consistent link between NIQ and customer. Drive  account direction & strategy , own & understand the  stakeholder landscape , plan & execute engagement per account accordingly. Generate Ad-hoc/ proactive insights , perform analytics 'on the fly' as part of regular proactive engagements with retail customers. Track Value delivered monthly.  Interface  and partner with retail customers and the Client Success team, brief requests & queries through correct traffic control channels in an Agile environment. Overall responsibility of delivered product.  Competitive Education  of retail customers for RMS business, including new starters within the retail team. Other department offerings i.e. Loyalty, CI, CPS, Bases, AAC etc.) Finance Liaison ; own and drive all activities and compliance with NIQ finance processes. Deliver on cost and revenue targets set at the start of the year, through growth of direct revenue.  E2E Financial compliance / admin â Revenue recognition & Cash Collection Net Positive NPS Score, at least 2 responses per retailer Traffic control/primary POC (clarity of briefs, structure of solution/collaboration) Sourcing - new (clear objectives from market focus, ie Spar, BP, BLNS etc)  Sourcing - current (RAP enhancement, supporting RE, wholistic account overview - what retailer provides vs what they get back, push for enhancements etc) Experience 4-7 years

Additional Information

About NIQ

NIQ is the worldâs leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsâdelivered with advanced analytics through state-of-the-art platformsâNIQ delivers the Full Viewâ¢.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the worldâs population. For more information, visit NIQ.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.

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