1 month ago
Job Summary
Dripylux is a fashion ecommerce store that bridges the gap between local designers and a global customers base. We are looking to hire a suitable candidate to fill this position. At Driplux, we pride ourselves on providing excellent customer service. Our innovative team is dedicated to ensuring that our merchants and every customer has a seamless shopping experience.
- Minimum Qualification:HND
- Experience Level:Mid level
- Experience Length:1 year
Job Description/Requirements
Responsibilities:
- Explore and onboard merchants within assigned territory
- Train merchants to effectively use our online store and also manage the relationship
- Communicate important company updates to the merchant under their supervision and ensure that the information is understood.
- Resolve transaction and application-related issues for merchants.
- Escalate transaction issues where necessary to your supervisor.
- Ensure that merchants are empowered to meet targets.
- Research new market areas.
- Ensure active and inactive merchants are routinely followed up on.
- Ensure at least 80% retention rate of merchants at any given time.
Requirements:
- Minimum academic qualification of HND/Bachelor's degree in Business administration, business management, Social Sciences or other related disciplines.
- Experience in Sales and marketing or related fields with 1 - 3 years of experience as a Merchant Acquisition agent or Direct Sales agent.
- Comprehensive understanding of ecommerce business and B2B sales experience.
- Proven experience in Customer Service is a plus.
Remuneration: NGN 120,000 - 150,000
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