As a Sales and Marketing Associate for Andru Living, you will play a pivotal role in driving the success of our store through effective sales and marketing strategies. Your responsibilities will encompass both customer interaction and creative promotional efforts, ensuring that our products receive the attention they deserve in the market.
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 2 years
- Greet and assist customers in a friendly and professional manner, helping them find the right homeware and accessories products to meet their needs.
- Provide product information, answer questions, and offer recommendations to enhance customer satisfaction and build lasting relationships.
- Handle customer inquiries, complaints, and returns with tact and empathy, striving for positive resolutions.
- Utilize product knowledge and sales techniques to actively promote and sell homeware and accessories items.
- Meet or exceed individual and team sales targets to contribute to the store’s revenue goals.
- Upsell and cross-sell relevant products to maximize each customer’s purchase potential.
- Assist in arranging and organizing store displays to highlight featured products and promotions effectively.
- Ensure that visual merchandising standards are consistently maintained to enhance the overall shopping experience.
- Contributing to the development of marketing strategies.
- Collaborate with the marketing team to implement in-store and digital marketing campaigns.
- Participate in the creation of compelling product presentations, both in-store and online, to attract customers’ attention.
- Help manage social media accounts and contribute to content creation to showcase products and engage with the online community.
- Monitor inventory levels and inform management when products need restocking.
- Maintain a neat and organized store appearance by replenishing shelves and organizing displays.
- Gather customer feedback and insights to help improve product offerings, customer service, and overall shopping experience.
- Communicate valuable feedback to the management team for continuous improvement.
Training and Development:
- Stay updated on product knowledge and industry trends to provide accurate and informed assistance to customers.
- Attend training sessions to enhance sales and customer service skills.
- B.Sc. in Social Science or related course
- Proven experience in sales, customer service, marketing, or retail environment.
- Basic photography & editing skills
- Strong interpersonal and communication skills, both verbal and written.
- Enthusiasm for homeware and accessories products with a keen eye for design and aesthetics.
- Basic knowledge of visual merchandising principles.
- Proficiency in using point-of-sale (POS) systems and basic computer applications.
- Ability to work effectively in a fast-paced and team-oriented environment.
- Positive attitude, adaptability, and a strong desire to learn and grow.
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