Sales and Marketing Associate

Responsibilities:

Customer Engagement:

• Greet and assist customers in a friendly and professional manner, helping them find the right homeware and accessories products to meet their needs.
• Provide product information, answer questions, and offer recommendations to enhance customer satisfaction and build lasting relationships.
• Handle customer inquiries, complaints, and returns with tact and empathy, striving for positive resolutions.

Sales Generation:

• Utilize product knowledge and sales techniques to actively promote and sell homeware and accessories items.
• Meet or exceed individual and team sales targets to contribute to the store’s revenue goals.
• Upsell and cross-sell relevant products to maximize each customer’s purchase potential.

Visual Merchandising:

• Assist in arranging and organizing store displays to highlight featured products and promotions effectively.
• Ensure that visual merchandising standards are consistently maintained to enhance the overall shopping experience.

 Marketing Support:

• Contributing to the development of marketing strategies.
• Collaborate with the marketing team to implement in-store and digital marketing campaigns.
• Participate in the creation of compelling product presentations, both in-store and online, to attract customers’ attention.
• Help manage social media accounts and contribute to content creation to showcase products and engage with the online community.

Inventory Management:

• Monitor inventory levels and inform management when products need restocking.
• Maintain a neat and organized store appearance by replenishing shelves and organizing displays.

Customer Feedback:

• Gather customer feedback and insights to help improve product offerings, customer service, and overall shopping experience.
• Communicate valuable feedback to the management team for continuous improvement.

Training and Development:

• Stay updated on product knowledge and industry trends to provide accurate and informed assistance to customers.
• Attend training sessions to enhance sales and customer service skills.
  

Requirements:

• B.Sc. in Social Science or related course
• Proven experience in sales, customer service, marketing, or retail environment.
• Basic photography & editing skills
• Strong interpersonal and communication skills, both verbal and written.
• Enthusiasm for homeware and accessories products with a keen eye for design and aesthetics.
• Basic knowledge of visual merchandising principles.
• Proficiency in using point-of-sale (POS) systems and basic computer applications.
• Ability to work effectively in a fast-paced and team-oriented environment.
• Positive attitude, adaptability, and a strong desire to learn and grow.