Receptionist

Responsibilities:

Customer Relations:

• Provides a warm and personalized welcome to guests.
• Anticipates guests’ needs and takes them into consideration.
• Handles any guest complaints and/or remarks.
• Conveys the brand’s image.

Professional Techniques/Production:

• Takes care of arrival and departure processes for guests, ensuring they take as little time as possible.
• Respects the procedures governing reservations, check-ins, and check-outs.
• Informs guests about the formalities, special conditions relating to their stay, and the services available.
• Handles phone calls and manages reservations.
• Follows up on customer requests (wake-up calls, taxi, breakfast, room service, etc.).
• When on night shift, writes a report on activities and incidents that occur during the night.
• Ensures guest documentation at reception and in the lobby is available and up-to-date.

Commercial/Sales:

• Promotes range of services to increase sales.
• Applies and supports the pricing policy.
• Encourages customer loyalty by promoting the brand.

Management and Administration:

• Respects the procedures governing invoicing and cash operations
• Is responsible for the reception’s cash holdings.

Hygiene/Personal Safety/Environment:

• Ensures that the workplace remains clean and tidy.
• Applies security regulations (fire, night patrols, closure of access, etc.).
• Establishes the closing and nightly activity reports for management.

Requirements:

• Computer literate (Windows environment).
• Fluent in a local language and business English.
• Candidate must be a graduate with at least 3 years of the same experience.
• Good interpersonal skills (guest-oriented and service-minded).
• Good presentation and confident speaking skills.
• Must have self-control and be sales oriented
• Autonomous and sense of responsibility
• Ethical
• Good listening skills and ability to anticipate

Location: Lagos