Receptionist

Responsibilities:

Client & Visitor Management

• Greet and welcome walk-in clients, guests, and partners with a warm and professional attitude.
• Serve as the first point of contact, ensuring visitors feel comfortable and attended to.
• Maintain a clean, organised, and inviting reception area at all times.
• Offer refreshments and support while clients wait, if applicable.

Communication Handling

• Answer all incoming phone calls promptly and professionally.
• Respond to basic inquiries about Royeli's services, tour packages, and travel solutions.
• Transfer calls to the appropriate departments or team members efficiently.
• Manage general emails and ensure prompt follow-up or forwarding.

Administrative Support

• Schedule, confirm, and manage internal and external appointments.
• Assist with clerical tasks such as photocopying, scanning, filing, and data entry.
• Support the HR Officer and other staff members in day-to-day administrative tasks.
• Handle courier services, incoming mail, and document dispatch.

Record Keeping & Reporting

• Maintain a daily log of visitor activity, inquiries received, and follow-up status.
• Submit weekly reports on visitor traffic and front desk activity to the HR Officer.
• Maintain a database of frequently asked questions and standard replies to improve response efficiency.

Travel Service Familiarisation

• Stay updated on Royeli’s latest tours, packages, destinations, promos, and pricing.
• Attend occasional internal training sessions to better understand travel operations and client needs.

Requirements:

• Minimum qualification of HND or BSc in any relevant field.
• 1–2 years proven experience in a front desk, receptionist, or customer service role; preferably in a travel agency, hotel, airline office, or hospitality environment.
• Strong interpersonal skills with a naturally warm, welcoming, and professional demeanour.
• Excellent communication skills (both verbal and written) tailored to interacting with local and international clients.
• Confident and clear telephone etiquette.
• Good knowledge of customer service practices, especially within a client-facing business.
• Proficiency in Microsoft Office Suite (Word and Excel), Google Workspace, and the ability to learn booking or CRM software.
• Basic knowledge of travel and tourism processes, such as booking, itinerary planning, visa support, etc., is a plus.
• Ability to multitask, prioritise tasks, and handle pressure in a fast-paced environment.
• Professional appearance and grooming, reflecting the image and brand of Royeli Tours and Travels.
• Excellent organisational and time-management skills.
• High level of attention to detail, accuracy, and confidentiality.
• Willingness to learn about Royeli’s services, packages, and destinations to better inform walk-in clients.
• Team-oriented mindset with a flexible and proactive approach to supporting internal teams.