New
6 days ago
Job Summary
You will be responsible for providing, delivering and co-ordinating formal training and demonstrations (or clinical trial support) on (PCS) for our Anesthesia, Ventilators, Patient Monitors, Maternal and Infant Care and Diagnostic Cardiology equipment. You'll also be responsible for customer service activities and ongoing customer support, including on site clinical in-servicing and go-live support.
- Minimum Qualification:Degree
- Experience Level:Mid level
- Experience Length:5 years
Job Description/Requirements
Responsibilities :
- Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed. Experience required specifically on Anesthesia machines, Ventilators, Patient monitors, Maternal and infant care and diagnostic cardiology equipment.
- Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
- Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
- Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
- Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
- Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs
- Communicate with Sales and Application Leaders to align applications activities with sales needs and business objectives
- Communicate with local Applications Specialists and Account Managers to ensure all customer and business needs are met
- Facilitate team communication and the sharing of best practices
- Assist with the assimilation of new hires into the organization
- Act as a mentor to field team, providing clinical, technical and professional guidance as necessary to improve the customer experience
- Energize team and maintain adherence of field processes
- Minimum of 5 years clinical/ technical experience following certification with demonstrated clinical/technical skill in specific areas or at least 3 years commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios
- Proficiency in computer skills in Microsoft Office Suite products
- Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows- 70%-80% travel associated with this role
- Must be willing to submit to a check of your driving record
- Ability to communicate effectively using local language
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