Order Fulfilment Officer

Responsibilities:

• Order Processing and Management: Process customer orders, ensuring accuracy and timely delivery.
• Inventory Management: Monitor stock levels, ensure timely replenishment, and maintain accurate records.
• Coordination: Coordinate with warehouse, logistics, and delivery partners to streamline the fulfillment process.
• Issue Resolution: Resolve order fulfillment issues, such as delays, damaged items, or incorrect deliveries.
• Performance Monitoring: Track key performance indicators (KPIs) like order accuracy and fulfillment time.
• Quality Control: Implement and maintain quality control processes to ensure accurate and efficient order fulfillment.
• Data Analysis: Generate reports on order fulfillment KPIs and performance metrics.

Requirements:

• Strong organizational and time management skills.
• Attention to detail and accuracy.
• Problem-solving abilities.
• Communication and interpersonal skills.
• Familiarity with inventory management systems and software.
• Applicants must reside in the following areas: Oniru, Lekki Phase 1, Marwa, Elf Bus-stop, Ikate Elegushi (You will not be considered for the role if you live outside these specified areas.)
• Experience in logistics, warehousing, or customer service.

Example Scenarios

• Resolving a Delivery Delay: If a customer reports a delay, the officer would investigate the reason, update the manager on the situation, and work with the delivery partner to resolve the issue.
• Managing an Inventory Shortage: If a product is out of stock, the officer would notify relevant parties, explore alternative solutions, and ensure the customer is informed of the delay or alternative options.
• Improving Fulfillment Accuracy: The officer would identify error-prone areas, implement quality control measures, and track performance to drive improvement.