Operations Lead

Responsibilities:

• Supervise daily salon operations, appointments, and workflow for optimal service delivery.
• Lead and motivate staff, conduct meetings and one-on-ones, review performance, and implement improvement plans.
• Ensure staff deliver professional service, handle complaints, and develop strategies to improve client retention.
• Monitor inventory, track usage, perform audits, and ensure timely ordering.
• Keep the salon clean and well-organised, oversee equipment maintenance, and enforce health and safety regulations.
• Identify training needs, onboard new employees, and encourage skill development and continuous learning.
• Prepare weekly/monthly operational reports, monitor revenue and costs, and suggest improvements.
• Ensure adherence to company policies, grooming standards, and code of conduct; handle disciplinary matters when necessary.

Requirements:

• Minimum 3 years’ experience in operational/managerial roles (beauty, hospitality, or retail preferred).
• Bachelor’s degree in Business Administration, Hospitality, or related field (preferred).
• Strong leadership, organisational, multitasking, and communication skills.
• Proficient in salon software (e.g., Timely), inventory tools, and MS Office/Google Workspace.
• Ability to work in a fast-paced environment while maintaining professionalism and composure.
• Must demonstrate competencies in leadership, customer focus, conflict resolution, adaptability, attention to detail and time management