Operations Lead

Responsibilities

• Oversee day-to-day coordination of our Market Health and Home Health offerings.
• Ensure client experiences are smooth, respectful, and efficient — from booking to service to follow-up.
• Manage scheduling, logistics, and task assignment across medical and non-medical teams.
• Co-design and implement operating procedures (SOPs) for fieldwork, customer engagement, payments, inventory, and reporting.
• Work with our tech advisors to pilot simple digital tools (e.g., WhatsApp integrations, Airtable trackers) to improve workflows.
• Monitor and troubleshoot operational bottlenecks in real time.
• Provide direct supervision and support to field staff, volunteers, and temporary workers.
• Run weekly team check-ins and pulse check-ins to keep delivery aligned and morale high.
• Embed a feedback culture and support training/onboarding of new hires.
• Translate high-level goals into weekly and monthly action plans with measurable targets.
• Track performance against KPIs and surface risks or adjustments to the Founder early.
• Support grant reporting and stakeholder updates with operational insights.

Requirements:

• You’ve led operations in a startup, social enterprise, or last-mile delivery business.
• You’re comfortable designing a tracking sheet and coaching a community nurse in the same hour.
• You take initiative but also understand when to consult, pause, or escalate.
• You’re deeply committed to health access, social equity, or community-driven solutions.
• 5–7 years of professional experience, ideally with 2+ years in a supervisory or operations role.
• Strong organizational skills and ability to manage multiple moving parts without dropping the ball.
• Comfort with digital tools (e.g., Google Workspace, Airtable, Forms) and a willingness to learn new ones quickly.
• Excellent communication and interpersonal skills — able to motivate, clarify, and coordinate across stakeholders.
• Prior experience in health, logistics, or a field-based operation.
• Yoruba language skills (preferred, but not required).
• Exposure to basic finance, budget tracking, or grant reporting