Operational Attendant

Responsibilities:

• Provide accurate information on movie schedules, seat availability, ongoing promotions, and loyalty programs.
• Handle customer complaints and inquiries politely, escalating issues promptly where necessary.
• Gather customer feedback and relay insights to management for service improvement.
• Operate the Point-of-Sale (POS) system for ticketing and concession transactions and reconcile cash and sales receipts at the end of shifts, ensuring accountability and accuracy.
• Upsell products and promotions to enhance sales and improve the guest experience.
• Assist in preparing cinema halls before screenings—checking seating, lighting, air conditioning, and cleanliness.
• Maintain cleanliness and order in the lobby, restrooms, and concession areas throughout the day.
• Ensure compliance with Silverbird Cinemas’ safety, security, and operational procedures.

Requirements:

• Minimum of an HND.
• 1–2 years of work experience in customer service, retail, or hospitality.
• Basic computer literacy and familiarity with POS systems.
• Excellent verbal communication, interpersonal, and problem-solving skills & flexibility to work shifts, weekends, and public holidays.

WORKING CONDITIONS

• Fast-paced, customer-facing environment.
• Requires standing or walking for extended periods.
• Shift-based schedule, including weekends and holidays.