Floor Manager
Job summary
We are seeking an experienced and professional Floor Manager to oversee the daily front-of-house operations of our fine dining restaurant. The successful candidate will ensure exceptional service standards, coordinate service staff, and create a seamless dining experience for guests. The Floor Manager will supervise waitstaff and hosts, manage reservations and table arrangements, and ensure that service runs smoothly during all operating hours. The role also involves handling guest concerns, maintaining high hospitality standards, and ensuring that staff follow proper service etiquette expected in a fine dining environment. The ideal candidate will work closely with the kitchen and management team to ensure efficient communication, timely service, and a memorable dining experience for every guest.
Job descriptions & requirements
- Oversee daily front-of-house operations in the fine dining restaurant.
- Supervise and coordinate waiters, hosts, and service staff
- Ensure exceptional guest service and hospitality standards
- Manage table reservations, seating arrangements, and guest flow.
- Monitor service quality, food presentation, and dining experience.
- Handle guest complaints or special requests professionally.
- Train staff on fine dining service etiquette and standards.
- Coordinate with the kitchen team to ensure smooth service delivery.
- Ensure compliance with restaurant policies, hygiene, and service standards.
- Assist management in improving guest satisfaction and service efficiency.
- 3–5 years experience in restaurant service, preferably in fine dining.
- Previous supervisory or floor management experience.
- Strong knowledge of fine dining service standards and etiquette.
- Excellent leadership, communication, and customer service skills.
- Ability to work in a fast-paced hospitality environment.
- Strong problem-solving and conflict resolution abilities.
- Professional appearance and high level of hospitality awareness.
- Ability to work evenings, weekends, and holidays.
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