Operations Manager
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Job summary
We are seeking an experienced Operations Manager to oversee daily hotel operations, service delivery, staff performance, and cost control. The role requires strong leadership, hospitality experience, and hands-on operational discipline to drive efficiency, guest satisfaction, and revenue growth.
Min Qualification:
HND
Experience Level:
Senior level
Experience Length:
5 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Oversee daily hotel operations across Front Desk, Housekeeping, Maintenance, Security, and F&B coordination
- Ensure service standards, SOPs, and guest experience benchmarks are consistently met
- Supervise department heads and ensure staff discipline, attendance, and performance
- Monitor occupancy, ADR, complaints, and operational KPIs
- Coordinate maintenance, facilities, and vendor management
- Enforce internal controls, reporting accuracy, and operational cost management
- Act as the senior on-site decision maker, escalating only critical issues to management
Requirements:
- Minimum of 5 years of experience in hotel or hospitality operations
- Proven experience managing teams and day-to-day hotel operations
- Strong understanding of front office, housekeeping, and facilities management
- Proficient in email communication, Microsoft Excel, and hotel PMS systems
- Strong leadership, problem-solving, and communication skills
- Ability to work under pressure and manage multiple departments effectively
• Hotel Operations Management
• Staff Supervision & Scheduling
• Guest Experience Management
• Microsoft Excel
• Email & Professional Communication
• Property Management Systems (PMS)
• Reporting & KPIs
• Facilities & Maintenance Coordination
• Cost Control & Operational Discipline
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