Assistant Hotel Manager

Responsibilities:

• Assist the Hotel Manager in overseeing all departments, including front office, housekeeping, food & beverage, maintenance, and security.
  
• Supervise daily hotel operations to ensure smooth workflow and excellent guest experiences.
  
• Handle guest complaints and special requests promptly and professionally.
  
• Assist with staff recruitment, training, scheduling, and performance evaluation.
  
• Monitor operational costs, assist in budget preparation, and ensure cost-effective practices.
  
• Support in implementing marketing, sales, and promotional strategies to boost revenue.
  
• Ensure compliance with health, safety, hygiene, and regulatory standards.
  
• Conduct regular inspections of hotel facilities to ensure proper maintenance and service standards.
  
• Prepare and submit reports to the Hotel Manager regarding operations, performance, and guest feedback.
  
• Act as the Hotel Manager in their absence to ensure seamless operations.

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
  
• 2-3 years of experience in hotel operations or hospitality management, with at least 1 year in a supervisory
• role.
  
• Strong leadership, organizational, and interpersonal skills.
  
• Excellent communication and problem-solving abilities.
  
• Financial awareness and ability to assist with budgeting and reporting.
  
• Knowledge of hotel management systems (e.g., Opera, Cloud beds, or similar).
  
• Ability to work under pressure and manage multiple priorities.
  
• Flexibility to work varied shifts, including evenings, weekends, and holidays.