Office Services Assistant

As our Office Assistant you will be responsible for keeping the office running smoothly and ensuring orders are fulfilled to the best possible standard. You will also act as a customer liaison, provide product/services information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.

Responsibilities:

• Prepare orders for production and delivery
• Manage incoming phone calls
• Generate sales leads and close sales through your customer interactions
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Requirements:

• Proven customer support experience or experience as a Client Service Representative
• Demonstrable computer skills is a MUST
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices is an advantage
• Customer orientation and ability to adapt/respond to different types of characters
• Well-spoken with excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• The Ideal candidate must reside within or be easily accessible to Lekki Phase 1, Lagos

Remuneration: NGN85,000

Working Hours: Monday - Friday 9 - 5 pm

Location: Lekki Phase 1, Lagos

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