Office Manager

Responsibilities:

• Office operations & administration
• HR support with recruitment and onboarding
• Oversee and manage the day-to-day operations of the office and other branches to ensure smooth functioning.
• Supervise administrative staff, providing guidance, training, and support to ensure efficient and effective performance.
• Plan and coordinate office operations and procedures, establishing workflows, systems, and protocols to optimise efficiency, productivity, and organisation within the office.
• Maintain patient and employee records in compliance with Nigerian healthcare laws and data privacy regulations.
• Organise, schedule, and coordinate appointments, consultations, and visits for healthcare providers.
• Answer phone calls, handle emails, and respond to client inquiries and requests professionally.
• Organise and maintain patient files, ensuring up-to-date information for all clients.
• Healthcare staff coordination & support
• Client relationship management
• Compliance & documentation
• Financial management & billing support
• Vendor & supply management
• Healthcare technology & systems management
• Health and safety compliance
• Special projects & office support

 Requirements:

• Bachelor’s degree or diploma in healthcare administration, Business Administration, or a related field
• Proven experience (2+ years) in an office management or administrative role, preferably within the healthcare or home healthcare sector.
• Knowledge of Nigerian healthcare regulations and industry standards.
• Strong organisational, multitasking, and time-management skills.
• Excellent communication skills (both written and verbal), with the ability to interact effectively with staff, clients and stakeholders.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other IT suites as required for the role.
• Familiarity with healthcare management software (scheduling, billing, EHR systems) or willingness to undergo training if required.
• Strong attention to detail with a focus on accuracy in documentation and data management.
• Ability to manage confidential information with discretion and in compliance with privacy laws.
• Ability to multitask and demonstrate problem-solving skills.
• Adaptability, flexibility and transparency always.
• Ability to work independently and as part of a collaborative team
• Working knowledge of business management.
• Good leadership abilities.
• Proficiency in English.
• Must be a patient and honest person.
• Ability to use own initiative at work
• Innovative thinking skills
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Customer service orientation.
• Extra training will be given to the successful candidate.

Preferred Skills:

• Previous experience working in a home healthcare or medical service provider environment in Nigeria.
• Familiarity with medical terminology and healthcare insurance processes.
• Knowledge of medical supply management and vendor relations.
• Certification in First Aid, CPR, or related healthcare courses or willingness to undertake training.
• Ability to speak additional Nigerian languages (e.g., Yoruba, Igbo, Hausa) may be beneficial depending on the client base.

Working Conditions:

• Full-time position with standard office hours (Monday to Friday, 9:00 AM – 5:00 PM).
• The office manager may be required to work occasional overtime during peak periods or special projects.
• Travel to patient homes or other healthcare facilities may be required occasionally.
• There may be an occasional but rare need to work on a Saturday during events or recruitment drives.

Remuneration: NGN 120,000 - 140,000