MFC Store Area Manager - Nigeria



Unspecified NGN Confidential
4 weeks ago

Job Summary


Job Description/Requirements

If youâre here, itâs because youâre looking for an exciting ride . 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.  

Weâll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people , paving the way forward together. 

Not your usual app . We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B⬠in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

Our culture and strong values. 

We have an ââoffice-firstââ culture and we place collaboration at the center of everything we do!  We have a non-vanilla personality and feedback mindset. We donât shy away from difficult conversations - we see them as a gift!  We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).  We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 

Our career development philosophy. 

We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.  We take ownership of our career development. We donât believe in linear and predictable career paths - we create the job of our dreams!  We embrace opportunities to move the needle and make an impact beyond our scope. 

Our commitment to being a force for good. 

Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.  We invest in doing good by dedicating time and resources into social and environmental initiatives.  We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.


In Glovo, we want to change the way consumers buy groceries, and we believe that if we want to revolutionize the industry, we need to deliver a WOW experience to our clients since this is Glovo's way. To reach this WOW effect you will be managing and coordinating our different retail stores within your city. Your goal will be to quickly adapt the operation of each retail store, co-managing the assortment and pricing and being a hero leader to your team.


Launch groceries retail stores in your city from scratch Manage, control and direct Groceries retail stores and continuously improve i) functionality ii) service level in order to achieve our Customer Experience goals while being obsessive about iii) growth Manage staffing plans, schedules, quality initiatives, process change initiatives, and other initiatives necessary to enable the Operations plans. Manage a team of Supervisors with responsibility for each shift within a very fast-paced/ time-critical and demanding environment. Set the requirements and expectations for Retail store Managers, Supervisors and Pickers. Measure performance through metrics, providing feedback, and holding Retail store Managers and supervisors accountable for their performance and the performance of their teams. Be proactive and ensure that best practices are shared across all Retail Stores and shifts. Work closely with other teams (HR, Category Management, Finance, Facility contractors, Safety Manager, LiveOps...) to create and implement initiatives that will deliver growth of the retail stores Supervise the maintenance of the working environment ensuring health and safety standards across your stores. Achieve stock accuracy targets. Continuously measure and evaluate the departmental goals and all work processes, available daily labor and daily production goals. Improve quality and eliminate errors, reducing business costs. Manage and report main KPIs on a weekly basis. Perform administrative duties, and additional functions, as needed and determined by management All while delivering positive P&L results


An impressive track record in a high-volume, fast-paced grocery chain, distribution or logistics environment 3-5 years of experience in retail, managing multidisciplinary teams Fluency in local language and English Working knowledge of Six Sigma tools and Lean techniques is preferred An empathetic, inclusive and curious attitude

Individuals representing diverse profiles, encompassing various , ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

An enticing equity plan that lets you own a piece of the action. Top-notch private health insurance to keep you at your peak. Monthly Glovo credit to satisfy your cravings with zero delivery fees on all Glovo orders! Cobee discounts on transportation, food, and even kindergarten expenses. Discounted gym memberships to keep you energized. ï¸Flexible time off (uncapped vacation days) , the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! Enhanced parental leave, and office-based nursery. Online therapy and wellbeing benefits to ensure your mental well-being. An external learning budget to fuel your thirst for knowledge and personal growth.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our and check out our and !

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