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Tele Loan Collection Officer

Job Summary

We are looking for Loan Collections Officers to maintain a complete debt collection portfolio, and work with delinquent clients to resolve non-perform

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Job Description:

  • Contacting customers and informing them of their overdue debt.
  • Advising customers on their payment options and negotiating suitable payment plans.
  • Following up with clients on previous payment arrangements.
  • Maintaining customer payment records.
  • Responding to customer queries.
  • Maintaining accurate, up-to-date customer account information.
  • Reporting daily progress against targets to the Team Leader.

Requirements:

  • Previous experience working as a Collections Officer.
  • Familiarity with state debt collection laws.
  • Knowledge of payment plans and accounting procedures.
  • Working knowledge of Microsoft Office Suites.
  • Excellent communication and negotiating skills.
  • Good listening skills and superb questioning techniques.
  • Infrastructure to work from home when necessary.

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