IT Support Officer

Responsibilities:

• Maintain and monitor computer programs and systems, including the installation of computer programs and systems.
• Provide staff and users with assistance in solving computer-related problems, such as malfunctions and program problems.
• Set up emails on Outlook and phone, and resolve mail issues
• Integrate the computer systems within the company to increase compatibility and the sharing of information.
• Ensure the ongoing maintenance and updating of information systems and infrastructure, including hardware, software, and other devices.
• Troubleshoot and resolve PC and printing issues
• Provide ERP support
  

Requirements:

• Experience in application management, operations, and/or support, including knowledge and experience of Incident
• Good understanding of how to quickly resolve computer issues.
• Diagnose and repair desktops and laptops.
• Should have the ability to make appropriate technical decisions, initiating action to resolve operational issues.
• Be able to set up and monitor a LAN/WLAN.
• Good knowledge of PBX.
• Strong experience in resolving users' connectivity issues.
• A bachelor's Degree in Computer science, engineering, or a related field is desirable, although relevant experience is equally valuable.
• Should have a minimum of 1 year of relevant experience in hospitality.
• Must not be above the age of 26 years as at the time of applying.
• Ability to work under pressure and effectively multitask.
• Must be willing to work at odd hours if work warrants.
• Must be willing to work 6 days weekly, including weekend shifts.
• Good communication skills.
• Must be able to work independently with minimal supervision.
• Must be ready to work in a challenging, dynamic environment full of prospects and have a data center.

Additional skills:

• A candidate with a Hotel IT business process background is preferred. Strong technical IT skills are acceptable.
• Hands-on experience with Cisco switches, Routers, and Gateways is a plus.
• Familiarity with Microsoft 365, Outlook, and G-Suite would be an added advantage, but not mandatory
• Experience with systems/software development methodologies & ability to select the appropriate ones to meet objectives
• Ability to learn new concepts, systems, and software independently and quickly .
• Skilled at problem-solving, communication with stakeholders at all levels, and extensive interpersonal skills
• Hands-on experience with Racks, cabling systems, and CCTV
• Experience working with any PMS or POS Software would give an edge