Call Center Executive (Ghanian Language Speaking)

Anonymous Employer

Job Summary

We are currently expanding and we need competent Ghanian Speaking - Call Centre Executive. Your role is to help our customers and vendors have an easy and enjoyable experience with Jiji.NG services. We believe that a positive customer and vendor experience impacts overall growth.

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

Job Responsibilities

  • Utilize the sales and customer experience processes and strategies used in our Call centre to improve sales

  • Delivering efficient responses through scripts, templates to all inquiries and general calls (both outbound and inbound)

  • Escalating customer, client and vendor feedback and IT issues to help improve our product service offering

  • A good understanding of the market dynamics in the online, eCommerce and classifieds sector through research, market studies etc

  • You will be responsible to maintain quality assurance standards in all calls

  • Disciplined use of CRM system, forecasting and analyzing sales data.

  • Regular reporting of KPI’s to management and keeping to targets

  • Selling the Jiji services to clients and surpassing daily call targets

  • Meeting with set KPIs and KRAs in your job


Profile

  • The ability to speak the Ghanian language is a must-have

  • Passionate about Telesales, customer service and sales

  • Minimum of six months experience preferably in the online, eCommerce and classifieds sector.

  • Excellent verbal and written communication skills

  • Ability to prioritize and handle multiple tasks at any given time.

  • Detail-oriented, excellent collaborator and Team Player

  • Aptitude in problem-solving


Benefits and Perks

  • A steep learning curve in an innovative industry with plenty of responsibility

  • HMO and Pensions

  • Regular get-togethers, team building events, and TGIF

  • Great work environment and fun-loving with co-workers

  • Free daily lunch

  • Access to employee loans

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