Utilize the sales and customer experience processes and strategies used in our Call centre to improve sales
Delivering efficient responses through scripts, templates to all inquiries and general calls (both outbound and inbound)
Escalating customer, client and vendor feedback and IT issues to help improve our product service offering
A good understanding of the market dynamics in the online, eCommerce and classifieds sector through research, market studies etc
You will be responsible to maintain quality assurance standards in all calls
Disciplined use of CRM system, forecasting and analyzing sales data.
Regular reporting of KPI’s to management and keeping to targets
Selling the Jiji services to clients and surpassing daily call targets
Meeting with set KPIs and KRAs in your job
The ability to speak the Ghanian language is a must-have
Passionate about Telesales, customer service and sales
Minimum of six months experience preferably in the online, eCommerce and classifieds sector.
Excellent verbal and written communication skills
Ability to prioritize and handle multiple tasks at any given time.
Detail-oriented, excellent collaborator and Team Player
Aptitude in problem-solving
Benefits and Perks
A steep learning curve in an innovative industry with plenty of responsibility
HMO and Pensions
Regular get-togethers, team building events, and TGIF
Great work environment and fun-loving with co-workers
Free daily lunch
Access to employee loans