Front Office Supervisor

HR Business Partner Solutions (HBPS)

Admin & Office

Lagos Full Time

Hospitality & Hotel NGN 75,000 - 150,000

Easy Apply

Job Summary

We are seeking a skilled and guest-focused Front Office Supervisor to lead the front desk team. The ideal candidate will have a strong background in front office operations, guest service excellence, and team leadership, with the ability to manage guest flow and coordinate effectively across departments.

Minimum Qualification : OND
Experience Level : Entry level
Experience Length : 2 years

Job Description/Requirements

Responsibilities:

Supervise front desk staff, assign duties, and monitor performance.
Ensure warm and efficient guest check-ins, check-outs, and concierge services.
Handle guest inquiries, complaints, VIP arrivals, and special requests professionally.
Oversee room assignments, reservations, billing, and financial transactions.
Coordinate with Housekeeping, Engineering, Security, and other departments for seamless operations.
Train new staff and conduct daily briefings.
Enforce hotel policies, safety protocols, and service standards.
Prepare daily reports on occupancy, arrivals, departures, and front office activities.

Requirements:

OND/HND/BSc in Hospitality, Business, or related field.
2–4 years’ hotel front office experience, with at least 1 year in a supervisory role.
Proficiency in PMS systems (e.g., Opera, Cloud Hospitality).
Excellent leadership, communication, and guest-service skills.
Strong problem-solving ability, attention to detail, and professionalism.

Benefits

Staff meals
Health and welfare benefits
Opportunities for professional growth and development
Supportive hotel work environment

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