1 month ago

Job Summary

We are looking to hire a suitable candidate to fill this position.

  • Minimum Qualification:Degree
  • Experience Level:Entry level
  • Experience Length:No Experience/Less than 1 year

Job Description/Requirements

Responsibilites:

  • Take ownership of customers’ issues and follow problems through to resolution.
  • Keep accurate records and document customer service actions and discussions.
  • Maintain good communication with customers and provide excellent customer service experience.
  • Make and receive internal and external calls.
  • Attend inbound calls, chats, and replies to emails. Proffer solutions to customers/Agents and give customers information on our available products.
  • Act and communicate proactively, keeping management informed of any issues arising.


Requirements:

  • Minimum academic qualification of BSc degree in Business Administration or relevant field.
  • Young school graduates (Nysc) or 1-year experience.
  • Work experience as a Customer Service Representative.
  • Experience in providing customer service support, i.e. speaking with and managing people.
  • Excellent knowledge of management methods and techniques.
  • Proficiency in English
  • Working knowledge of customer service software, databases, and tools
  • Strong client-facing and communication skills
  • Multi-tasking skills
  • Customer service orientation.


Remuneration: NGN 70,000

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