Customer Care representative
Job Summary
Customer Care representative needed
- Minimum Qualification: OND
- Experience Level: Mid level
- Experience Length: 3 years
Job Description/Requirements
- Must possess excellent communication skills (both verbal and written), proven excellent customer service skills, demonstrates high levels of administration, ability to work well in a team environment, handle pressure and solve problems analytically, capable of meeting deadline and managing a heavy workload, and possess excellent organizational skills.
- Responding for communicating with prospects and converting them to customers.
- Maintaining a positive, empathetic and professional attitude towards customers at all times.
- Responding promptly to customer enquiries.
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Meet key performance indicators as set by the company.
- Ensure customer satisfaction and provide professional customer support