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Job Summary

We are looking for a dedicated customer service representative to join our organization.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Job Requirement:

·         Minimum Qualification: Business Degree or related qualification.

·         Experience Length:  minimum of 2 years in a similar role

·         Strong communication skills. (verbal and written)

·         Computer literacy.

·         Calm, polite, and professional behavior.

·         Must be Reliable and self-motivated.

·         Ability to write business letters without supervision.


Job Description

·         Develop effective communication platforms for clients and staff.

·         Inspire continued business from clients.

·         Monitor and measure client satisfaction.

·         Liaise with different departments about client queries.

·         Develop surveys and capture client information.

·         Deal with client requests and troubleshoot problems where applicable

·         Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

·         Send out and keep track of proposals, quotations and supplies.

·         Perform other administrative functions

 


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