Client Relation/Gallery Officer

Soteria Eye Clinic

Sales

Healthcare NGN 75,000 - 150,000
3 weeks ago

Job Summary

We are an Optometric and optical care clinic, centrally located in different parts of Nigeria, currently looking for a Smart, Experienced and well-groomed Female to work as Client Relations/Gallery Officer in our Lagos Office.

  • Minimum Qualification: OND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:
  • Welcome patients and clients into the clinic, get personal details from them and register them.
  • Enlighten patient about our free eye check-ups and persuade them to come have their eyes checked.
  • Assign new patients to doctors after registration and redirect them to the procedure room and consulting room.
  • Assists patients and customers with filling out necessary forms upon registering
  • Resolve customer complaints, diffuse unsatisfied patients, and provide solutions to remedy situations.
  • Promptly escalate customers' complaints to the line Manager. 
  • Coordinate patient waiting area and ensure they see a doctor on time.
  • Answer the phones promptly according to company guidelines.
  • Up-sell and cross-sell services and products
  • Study the company’s competitors to find new ways to improve our services.
  • Carry out client satisfaction surveys and reviews.
  • Answer, screen, and forward incoming phone calls
  • Ensure the reception area is tidy and presentable.
  • Ability to Sell frames, lenses, and accessories to customers.
  • Must Possess deep product knowledge of frames, lenses, and accessories.
  • Assist patients in the selection of eyewear appropriate to their payment ability.
  • Discuss customers’ needs, occupations, and hobbies to determine the best frames to suit lifestyles.
  • Verify prescription glasses and notify patients when eyewear is ready for pick up. 
  • Maintain inventory of eyewear, accessories, and supplies, along with the rationale for the ordering and selling of selected eyewear products.
  • Enter data of eyeglasses, lenses, contact lenses, and accessories ordered.
  • Provide information on the choice of frames and accessories selected by the patient to the Cash Department.
  • Contact patients regarding their materials (i.e., frames, contact lenses) which are ready for pick-up.
  • Work with patients to Educate them on how to use their new eyewear.
  • Assist in the establishment and/or revision of guidelines, policies, and warranties regarding the frames/ lens dispensary.


Responsibilities:

  • Minimum academic qualification of an OND
  • Minimum of 2 years of proven work experience
  • Excellent interpersonal and people skills
  • Proficiency in using collaboration and productivity tools

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