Branch Manager

Responsibilities:

• Oversee daily operations of the branch, ensuring smooth service delivery and customer satisfaction.
• Drive sales and business development efforts to achieve revenue and growth targets for the branch.
• Manage, motivate, and supervise branch staff, ensuring professionalism, teamwork, and accountability.
• Build and maintain relationships with clients, partners, and key stakeholders.
• Monitor the performance of staff and provide coaching, feedback, and training as needed.
• Handle escalated client issues promptly and ensure exceptional customer experiences.
• Ensure compliance with company policies, procedures, and industry regulations.
• Prepare and present branch performance reports to management, highlighting achievements, challenges, and opportunities.
• Identify local market trends and implement strategies to attract new clients and retain existing ones.
• Coordinate with the Head Office to ensure consistent brand standards and alignment with company goals.
• Supervise marketing activities, campaigns, and collaborations to increase branch visibility.
• Oversee general administrative duties such as scheduling, logistics, and office maintenance.
• Ensure the branch operates efficiently, meets targets, and represents Royeli’s values and reputation.

Requirements: 

• Bachelor’s Degree in Business Administration, or a related field.
• 3–5 years of relevant experience, preferably in a management or supervisory role within the travel and tours or service industry.
• Proven ability to lead and motivate a team to achieve business goals.
• Strong organisational and problem-solving skills.
• Excellent communication, interpersonal, and customer relationship management abilities.
• Ability to work independently, make sound decisions, and deliver results under pressure.
• High level of professionalism, integrity, and attention to detail.
• Proficiency in Microsoft Office tools and general tech-savviness.
• Must reside in Abuja or be willing to relocate.