Job Summary

The post of a Team Captain is to ensure the efficient monitoring and supporting of drivers and to ensure optimal drivers performance.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Role Description

The Team Captain is responsible for monitoring and supporting drivers to ensure optimal driver performance and about 95% vehicle utilization.

  • Monitor drivers’ performance
  • Conduct daily check-in on drivers’ pulse
  • Support drivers
  • Solve drivers issues while drivers are in transit
  • Receive inbound calls from drivers
  • Make outbound calls to drives
  • Conduct driver survey
  • Compile data from driver survey
  • Accountability of all Moove vehicles
  • Ensure that drivers obey rules and regulations as laid down by the company.
  • Ensure that drivers get right information from the company.

Key Attributes

  • Excellent Communicator
  • Excel
  • Ability to manage people
  • Work under to pressure
  • Attention to details

Qualifications

  • Degree in any discipline.
  • 1 year experience in customer care/support role.
  • Experience in the transportation industry is an added advantage.

KPIs

  • 95% of assigned drivers work daily to achieve consistency in drivers’ performance.
  • 95% of drivers meet KPIs
  • Response time to solving issues
  • Escalate issues immediately


Note:  Priorities would be given to Candidates residing within VI & Ajah 

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