The Team Captain is responsible for monitoring and supporting drivers to ensure optimal driver performance and about 95% vehicle utilization.
- Monitor drivers’ performance
- Conduct daily check-in on drivers’ pulse
- Support drivers
- Solve drivers issues while drivers are in transit
- Receive inbound calls from drivers
- Make outbound calls to drives
- Conduct driver survey
- Compile data from driver survey
- Accountability of all Moove vehicles
- Ensure that drivers obey rules and regulations as laid down by the company.
- Ensure that drivers get right information from the company.
- Excellent Communicator
- Ability to manage people
- Work under to pressure
- Attention to details
- Degree in any discipline.
- 1 year experience in customer care/support role.
- Experience in the transportation industry is an added advantage.
- 95% of assigned drivers work daily to achieve consistency in drivers’ performance.
- 95% of drivers meet KPIs
- Response time to solving issues
- Escalate issues immediately
Note: Priorities would be given to Candidates residing within VI & Ajah