Job Summary

The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Key Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
  • Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution;
  • Conducting product and service quality surveys with customers and recording feedback from time to time;
  • Generating leads for the sales team by screening callers and identifying potential sales opportunities;
  • Supporting the collection of payments by regularly contacting dormant and defaulting customers;
  • Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
  • Working with multiple sales teams and cross-functional teams seamlessly;

Does this sound like you?

Must-haves:

  • Good communication skills with fluency in both written and spoken English
  • Strong interpersonal skills
  • Maximum 2 years experience in a similar role
  • Basic Microsoft- Excel skills
  • Fluency in a local dialect will be an added advantage


Share Job Post

Log In to apply now

Activate Notifications Stay productive - get the latest updates on Jobs & News
Activate
Deactivate Notifications Stop receiving the latest updates on Jobs & News
Deactivate
Lagos
| Full Time |
NGN Confidential
1mo
Anonymous Employer
Lagos
| Full Time |
NGN Confidential
1mo
Lagos
| Full Time |
NGN 75,000 - 150,000
1mo