Retention Specialist

Responsibilities:

• Customer relationship management
• Retention strategy execution
• Customer needs assessment
• Issue resolution
• Customer feedback analysis
• Customer retention metrics tracking
• Product knowledge and training

Requirements:

• High school diploma or equivalent; a bachelor's degree in a relevant field is a plus.
• Minimum of 2 to 4 years of previous experience as a Retention Agent in a CFD company/ Forex Brokerage.
• Experience in account management, or sales role, focused on customer service retention specific to leveraged products and the effects on client accounts (Margin Call, Maintenance Margin etc).Excellent interpersonal and communication skills, both verbal and written.
• Strong problem solving and conflict resolution abilities.
• Have advanced knowledge of the CFD industry and its relevant products (FX/Shares/Commodities/Crypto etc).
• Possess the ability to explain fundamental industry related terms and concepts accurately and easily.
• Ability to read, analyze graphs and apply technical analysis on financial instruments.
• Ability to empathize with customers, understand their perspectives, and provide effective solutions.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Analytical mindset with the ability to interpret customer data and draw actionable insights.
• Self-motivated/target-driven, with the ability to work effectively both independently and as part of a team.
• Adaptability to handle diverse customer personalities and situations.
• Knowledge of the industry and market trends affecting customer retention.

Benefits:

• We offer an attractive remuneration package based on qualifications and experience.
• Cross-functional Collaboration.
• Dynamic, Multinational and Multicultural Environment

Location: Abuja

Kindly note that due to the high volumes of applications we receive, only shortlisted applicants will be contacted.