Real Estate Relationship Officer

Responsibilities:

Client Relationship Management

• Build and maintain strong, long-term relationships with property buyers, investors, and prospects.
• Provide exceptional customer service throughout the property acquisition, investment, and after-sales process.

Property Portfolio & Client Account Management

• Guide clients through property inspections, site visits, documentation, and closing processes
• Manage client onboarding, maintain updated client/property files, and ensure all required documentation is complete.
• Support clients with service requests, enquiries, and post-purchase relationship management.

Sales, Marketing & Lead Conversion

• Conduct property presentations and pitches to prospective buyers.
• Follow up on leads, negotiate offers, and close sales efficiently.
• Identify upselling opportunities and attract new clients through marketing campaigns, referrals, and networking.

Compliance & Risk Management

• Ensure all sales transactions, property documentation, and client dealings comply with company policies, estate regulations, and real estate laws.
• Verify property titles and coordinate with legal teams to minimize transaction risks.

Data Management

• Maintain and update CRM records, client databases, sales pipelines, and property inventory systems.
• Track billings, payments, and client engagements accurately.

Problem-Solving

• Address and resolve client concerns regarding property options, documentation, payments, and after-sales issues professionally and promptly.

Reporting & Documentation

• Prepare weekly and monthly sales reports, client activity summaries, and market feedback reports.
• Maintain accurate documentation for all transactions and client communications.

Collaboration

• Work closely with the marketing, legal, survey, and customer service teams to ensure seamless property sales and delivery.
• Coordinate with field agents and site officers to ensure timely inspections and updates.

Continuous Learning

• Stay informed about real estate market trends, property laws, development regulations, and competitive projects within Abuja and beyond.

Requirements:

• Candidates should possess relevant qualifications (Marketing, Business Administration, Estate Management, or related fields).
• Previous experience as a real estate marketer, sales executive, or relationship officer is a strong advantage.
• Experience in FMCG sales, marketing, or client-facing roles is an added advantage.