IT Help Desk Support Specialist

Anonymous Employer

Job Summary

Help desk support staff will provide information about the company as well as information regarding the products and services by the company to the end-users/customers. Candidate will also attend to internal technical queries as the case may be.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Requirement

  • Important skills for help desk support specialists include:
  • Excellent communication skills
  • Troubleshooting and problem-solving
  • Ability to explain technical information clearly
  • Ability to prioritize and multitask efficiently
  • Knowledge of call tracking applications
  • Collaborative team spirit
  • Ability to learn new software and hardware
  • Attention to detail and organizational skills
  • Ability to perform diagnostic tests
  • Ability to create case notes and error logs
  • Good identifying process improvements. 



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