Front Desk Officer
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New
Job summary
The front desk officer serves as the first point of contact for clients, visitors, and stakeholders. The role is responsible for managing front office operations, providing excellent customer service, and supporting administrative activities in a fast-paced real estate environment. The ideal candidate must be professional and organised.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Job descriptions & requirements
Responsibilities
Front Office Management:
- Welcome and attend to clients, visitors, and walk-in prospects professionally
- Manage incoming calls, emails, and inquiries promptly
- Maintain a clean, organized, and presentable reception area
Client Engagement & Support:
- Provide basic information about properties, services, and company offerings
- Direct client inquiries to appropriate departments (sales, legal, etc.)
- Schedule property inspections, meetings, and appointments
Administrative Duties:
- Maintain records of visitors and client interactions
- Handle correspondence, filing, and documentation
- Assist in preparing reports and updating databases
Coordination & Communication:
- Support internal communication between departments
- Coordinate meeting room bookings and logistics
- Follow up on client appointments and feedback
Customer Experience:
- Ensure a positive and professional first impression of the company
- Handle customer concerns politely and escalate when necessary
- Support client relationship management efforts
Qualifications & Requirements:
- A minimum of OND/HND/Bachelor’s degree in Business Administration or related field
- 1–3 years of experience in a front desk, receptionist, or customer service role
- Experience in real estate or a service-based industry is an advantage
- Proficiency in Microsoft Office (Word, Excel, Outlook)
Requirements:
- Excellent communication and interpersonal skills
- Professional appearance and demeanor
- Strong organizational and multitasking abilities
- Customer service orientation
- Attention to detail and problem-solving skills
Remuneration: NGN 180,000
Location: GRA, Port Harcourt
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