Job Summary

Sooyah Bistro is recruiting for the position of Customer Service Representative.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 3 years

Job Description/Requirements

JOB DESCRIPTION

  • Deal with the customers via emails, over the phone, Whatsapp

  • Remain customer oriented and maintain high customer satisfaction 

  • Manage large amount of incoming calls

  • Accept orders via phone calls and online platforms  

  • Listen to the customer queries patiently and solve it. If the problem doesn't seem to be solved, then forward the problem to the superiors.

  • Respond to the problems of the customer promptly

  • Transfer Orders to respective Branches and monitor it till it’s fulfilled

  • Take the Extra mile to engage customers

  • Maintain records of interactions with the customers in an orderly manner

  • Coordinate with the internal department to find solutions and resolve matters

  • Maintain a follow up on the customer, whose query you had solved,. Ensure they are satisfied with your answer.

  • Maintaining cleanliness and order in the workplace, and complying with all safety norms while carrying out work functions.

  • Assist Kitchen staff where and when necessary


REQUIREMENTS

  • BSC or HND from a reputable institution
  • Excellent spoken communication skills
  • Excellent problem solving and sales skills
  • Minimum of 3 years experience in Customer Service
  • Exerience working in hospitality industry would be an added advantage


SALARY

  • N65,000 - N80,000

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