New
3 weeks ago
Skills Required
Microsoft Communication ListeningJob Summary
The Customer Service Representative is responsible for delivering excellent customer support by handling inquiries, resolving issues, and ensuring customer satisfaction. The role involves effective communication, problem-solving, and maintaining a positive company image through professional and courteous interactions with clients via phone, email,
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond promptly to customer inquiries through various communication channels (phone, email, chat, or face-to-face).
- Provide accurate information about products, services, and company policies.
- Handle and resolve customer complaints in a timely and professional manner.
- Process orders, forms, and service requests efficiently.
- Maintain updated records of customer interactions and transactions in the company’s database.
- Follow up with customers to ensure satisfaction and successful issue resolution.
- Collaborate with other departments to resolve complex issues and enhance customer experience.
- Identify customer needs and suggest appropriate products or services.
- Maintain a high level of product knowledge and stay updated on company promotions or changes.
- Strive to meet or exceed customer service performance targets.
Requirements:
- Minimum of HND
- Minimum of 1 year experience
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