Customer Relations Officer

Anonymous Employer

Job Summary

We are looking for a Customer Relations Officer with excellent communication skills and a great work ethic to join our team. As the CRO, you will work directly with customers to meet their needs, answer their questions and provide support.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

1. Welcome and attend to visitors and customers

2. Answer customer inquiries via phone, email, and in-person

3. Develop a rapport with customers

4. Learn and understand Alex Reid West Africa product offering.

5.     Use a range of office software, including email, spreadsheets, databases and company in-house financial system for processing orders, record keeping

6.     Monitor company email account(s), and respond to queries within defined time

7.     Assist with the dissemination of information e.g. updating ARWA Website and relevant social media pages, preparing and sending out SMS to customers

8.     Process sales orders that reach the company

9.     Maintain customer records i.e. contact details, and update customer database in a timely manner

10.  Manage / disseminate information or correspondence between the sales team and their clients

11.  Keep track of daily, weekly and monthly sales, and submit reports and relevant documentation as required

12.  Assisting with marketing/sales activities, including responding to information requests from customers and assisting with the co-ordination of events and conferences.

13.  Carry out other duties assigned by management team, and always maintain confidentiality

 

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