JK Michael

Customer Experience Officer

JK Michael

Customer Service & Support

Education | NGN Less than 75,000
2 months ago

Job Summary

A consulting firm is looking for a dedicated customer service professional to fill this position. In this field, your career growth is certain as the firm is one that supports you all the way up the ladder in your professional life.

  • Minimum Qualification:HND
  • Experience Level:Entry level
  • Experience Length:2 years

Job Description/Requirements

Responsibilities:

  • Attract potential customers by answering product and service questions; suggesting information about other products and services.
  • Open and maintain customer accounts by recording account information.
  • Follow up on customers to enhance sales and manage social media
  • Manage events, and create contents
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintain financial accounts by processing customer adjustments.

Requirements:

  • Minimum academic qualification of either an HND or BSc.
  • Minimum years of experience is 2 years

Location: Ikeja.


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