Job Summary

We are looking for a suitable and qualified candidate to fill this position.

  • Minimum Qualification: Degree
  • Experience Level: Management level
  • Experience Length: 4 years

Job Description/Requirements

Responsibilities:

  • Make / Receive calls and send emails, receive emails, attend to customer’s enquiries, Log customer’s complaints, feedback, enquiries or any other customer information on the database.
  • Issuing ticketing number for each enquiry, complaint, suggestion of order which receive through mail, text msg etc. and follow-up based on ticketing number.
  • Supervise daily operations of the CS team
  • Respond timely and adequately to incoming communication and requests from customers on all available platforms.
  • Handle customer objections swiftly and appropriately ensuring maximum retention at all times.
  • Provide a high level of personalized customer service experience.
  • Liaising with all units to ensure customer satisfaction.
  • Sorting and distributing incoming client requests
  • Keep in touch with clients.
  • Familiar with Microsoft Word, Outlook, Powerpoint, Excel and Power BI
  • Assist the sales team to achieve or exceed monthly sales revenue targets

Salary: NGN 150-200k

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