Customer Service Representative
Whip-Smart Service Providers Limited
Customer Service & Support
Manufacturing & Warehousing
NGN
75,000 - 150,000
New
3 weeks ago
Job Summary
Are you a customer-centric individual with excellent communication skills and a passion for helping others? Whip-Smart Service Providers is recruiting for the position of a Customer care representative.
- Minimum Qualification: Degree
- Experience Level: Entry level
- Experience Length: 2 years
Job Description/Requirements
Responsibilities:
- Respond to customer inquiries via various communication channels (phone, email, chat, social media, etc.).
- Listen attentively to customers' concerns, questions, and feedback.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Offer empathetic and patient support to customers experiencing difficulties or dissatisfaction.
- Ensure a positive customer experience throughout the interaction, aiming for high customer satisfaction rates.
- Foster customer loyalty and retention by building strong relationships and addressing concerns proactively
Requirements:
- Exceptional verbal and written communication skills.
- BSC or HND in related field is an advantage
- Strong problem-solving skills and a proactive approach to challenges.
Location: Lagos
Remuneration: NGN 80,000 - 100,000
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