Job Summary

In this role you will be building excellent working relationships with both staff and clients in the Service Centre and beyond and be the go-to person

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: 3 years

Job Description

The main responsibilities within the role are:


  • Greet and attend to customers
  • Provide accurate information (e.g. product features, pricing, discounts, terms and conditions etc)
  • Answer phone lines promptly and professionally and monitor the emails for the Service Centre.
  • Arrange relevant collections, transit routes and deliveries and proactively maintain a high level of Customer care across all bookings.
  • Input event tracking for all bookings and in-transit consignments taken.
  • Supervises Courier/Driver pick up and drop off activities to ensure proper handling, process compliance and behaviors that represents POINTOUT COURIER business values
  • Request and enter all POD's from relevant agents and provide the Customer with updates on all exceptions or issues.
  • Meet KPI targets daily.
  • Report all discrepancies to MD
  • Provide quotes when requested to the relevant Customer.
  • Provide Customers with regular updates on the status of their shipments/bookings as and when required.
  • Work with suppliers (agents) to deliver a seamless, high quality Customer Experience.
  • Ensure the quality of information available to Customers through the web-based booking system is of a high standard and accurate.
  • Must readily be available to perform any other job function as authorized by DIRECTORS
  • Identifies sales lead and ensure closure of such opportunities by liaising with the sales team

Candidate-:  Young experienced female , residing in Agege, Iyana Ipaja and Egeda environs of Lagos -state.


Skills & Qualification

  • OND qualification in social sciences 
  • Excellent communication skill
  • Computer literate - Ms word & Excel
  • Previous experience in similar role



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