· Manage incoming calls and online chats
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Should be able to use Microsoft Office
· Strong phone contact handling skills and active listening
· Customer orientation and ability to adapt/respond to different types of characters
· Excellent communication and presentation skills
. Job is in Lagos ( applicant should reside in Lagos- Applicant proximity to yaba is an advantage).