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Job Summary

A company in the fashion industry at Lekki Phase 1 needs a qualified Client Engagement Officer

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Job Description: 
  • Create and maintain a proactive relationship with our clients.
  • Work proactively to determine and propose our marketing needs.
  • Prioritize and manage multiple projects simultaneously, and follow through on issues in a create and maintain a proactive relationship with our clients.
  • work proactively to determine and propose our marketing needs.
  • prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner.
  • Monitor, measure and manage our brand equity/strength.
  • Champion/drive initiatives that support the delivery of the brand promise.
  • Grow brand revenue by meeting the set target.
  • Respond to DMs, emails, WhatsApp messages as regards enquiries and complaints.
  • Vendor engagement and management
  • Work with the COO in creating an overall Marketing Strategy for the business; creating presentations as well as writing proposals and customer engagement strategies.
  • Responsible for staying informed on activities that are being performed on our accounts and ensure ALL important documentation/deliverables align with the overall strategy
  • Prepare weekly reports and month-end overviews of our current activities, and monthly revenue forecasts, plus plans for future business development.
  • Fill customer service call records.
Requirements:
  • Must possess HND/B.Sc.
  • Excellent spoken and written communication skills
  • Ability to respond to phone calls, DMS and deal with customer complaints or enquiries.
  • Strong use of social media especially (Instagram and WhatsApp) and photo editing apps (Canva)  
  • Able to create captions and content daily (minimum of 2) to drive engagement on the page. 
  • Must be able to use excel and word very well.
  • Must live on the island.
Salary:
  • 60,000 naira monthly.

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