Admissions and Visa Processing Manager
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Job summary
The admissions and visa processing manager is responsible for overseeing the end-to-end student admissions and visa processing operations. The role ensures that all applications are handled accurately, efficiently, and in full compliance with institutional and embassy requirements.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Abuja, Nigeria
Job descriptions & requirements
Responsibilities:
Admissions Management:
- Oversee student application processes for universities and colleges
- Review and verify academic documents and application requirements
- Ensure timely submission of applications to partner institutions
- Track application progress and communicate updates to clients
- Maintain relationships with partner schools and universities
Visa Processing Oversight:
- Supervise preparation and submission of visa applications
- Ensure compliance with embassy and immigration requirements
- Review visa documentation for accuracy and completeness
- Monitor visa processing timelines and outcomes
- Provide guidance on visa interview preparation
Team Leadership and Supervision:
- Supervise admissions and visa processing officers
- Assign tasks and monitor staff performance
- Train and onboard new staff members
- Ensure adherence to company procedures and service standards
Client Management:
- Provide professional counselling to clients regarding study abroad options
- Handle complex or escalated cases
- Maintain strong client relationships
- Ensure high levels of client satisfaction
Compliance and Quality Assurance:
- Ensure compliance with embassy regulations and institutional requirements
- Maintain accurate records of applications and visa decisions
- Implement quality control procedures
- Ensure data confidentiality and security
Reporting and Performance Management:
- Prepare weekly and monthly admissions and visa reports
- Track visa approval and refusal rates
- Monitor team productivity and performance
- Recommend process improvements
Requirements:
- Bachelor’s degree in Education, Business Administration, International Relations, or related field
- 3–5 years of experience in admissions or visa processing
- 1–2 years in a supervisory role
- Strong knowledge of visa and immigration procedures
- Leadership and team management
- Attention to detail
- Excellent communication skills
- Problem-solving and decision-making
- Time management
- Customer service orientation
- Microsoft Office and CRM systems
Preferred Experience:
- Experience in a study abroad consultancy
- Experience with UK, Canada, USA, or Australia student visas
- Experience managing admissions teams
Key Performance Indicators (KPIs):
- Visa approval rate
- Application processing time
- Client satisfaction rate
- Error rate in documentation
- Number of successful student enrollments
- Team productivity
Remuneration: NGN: 200,000 – 300,000
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