New
1 week ago
Administrative Support Specialist
TriMerge Consulting Ltd.
Admin & Office
IT & Telecoms
NGN
75,000 - 150,000
Easy Apply
Job Summary
TriMerge Consulting (Nigeria) is launching a top-tier BPO in Lagos and hiring ambitious, tech-savvy Administrative Support Specialists. You'll support US clients with EA tasks, back-office operations, and customer support while completing our training program and building a long-term career in the BPO industry.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
Executive Assistant Services:
- Manage calendars and schedule appointments
- Handle email correspondence and inbox management
- Coordinate travel arrangements (flights, hotels, ground transport)
- Prepare professional documents, presentations, and reports
- Conduct online research and compile findings
- Manage CRM data and client databases
- Track expenses and prepare reports
- Take meeting notes and follow up on action items
Back-Office Administrative Support:
- Data entry and database management
- Document processing and digitization
- Invoice processing and bookkeeping support
- Order processing and tracking
- Report generation and formatting
- File organization and management
- Document quality control
Customer Support (Email/Chat):
- Respond to customer emails and chat inquiries
- Manage help desk tickets
- Provide basic technical support and troubleshooting
- Maintain customer databases and records
- Escalate complex issues appropriately
- Document common issues and solutions
Internal Duties:
- Participate fully in the 2-week TriMerge Academy training program
- Meet quality standards and performance KPIs consistently
- Document work and maintain accurate records
- Communicate proactively with team and supervisors
- Contribute process improvement suggestions
- Participate in team meetings and ongoing training
- Crosstrain on multiple service lines as you grow
Requirements:
- Minimum of a bachelor's degree (any field) OR equivalent experience with strong demonstrated tech skills
- Minimum of 1 year of experience.
- Excellent English communication skills (written and verbal)
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Fast, accurate typing (minimum 40 WPM, 50+ WPM preferred)
- Tech-savvy and comfortable with learning new software quickly
- Strong internet connection at home (for potential hybrid work in the future)
- Highly organized and detail-oriented
- Reliable, professional, and punctual
- Eager to learn and grow
Note: You will be tested on your proficiency in Microsoft Office and English communication skills
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