Vendor Onboarding & Success Associate
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Job summary
We are hiring a Vendor Onboarding & Success Associate responsible for ensuring all vendors are properly onboarded, verified, and set up for success on the platform. This role focuses on quality control, vendor support, and maintaining high platform standards.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Review and process new vendor signups
- Verify vendor details (RC, NIN, business information)
- Ensure vendor profiles are complete, accurate, and high quality
- Guide vendors through account setup and listing optimisation
- Provide basic training on how to use the platform
- Monitor vendor activity and follow up on incomplete profiles
- Maintain accurate onboarding records and documentation
- Identify onboarding issues and suggest improvements
Requirements:
- 2 to 4 years experience in operations, onboarding, customer success, or admin roles
- Strong attention to detail and quality control
- Excellent communication and interpersonal skills
- Highly organised and process-driven
- Comfortable working with structured systems and documentation
- Familiarity with tech platforms or marketplaces is an advantage
- Strong attention to detail
- Process management and organisation
- Clear communication and vendor support skills
- Problem-solving and ability to guide users
- Ability to track and manage onboarding pipelines
Performance Expectations:
- Timely processing of new vendor applications
- High-quality, fully completed vendor profiles
- Smooth onboarding experience with minimal vendor confusion
- Consistent follow-up on pending or incomplete accounts
Who We’re Looking For:
- Someone patient and structured
- Strong sense of ownership and accountability
- Able to maintain high standards consistently
- Comfortable working behind the scenes to ensure quality
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