Why is there a skills assessment?
The employer wants to assess each candidate equally and fairly, and give you the opportunity to show your abilities.
How long is the assessment?
Normally between 25 - 45 mins depending on the skill being assessed.
Can I retake the assessment?
No, you can't re-take an assessment
Make sure you are ready and can focus 100% with no distractions.

Job Summary

Hope Autos, a subsidiary of Pillar Of Grace Engineering Limited, is looking to fill the role of Service Advisor. The ideal candidate should have previous working experience in the vehicle servicing industry, excellent computer skills and good customer service and customer relations abilities.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Job Responsibilities

  • Communicates effectively with clients about vehicle problems, discounts available and best way to achieve results. 

  • Maintains positive relationships with clients to ensure repeat and return customers

  • Approaches transactions with sales-minded professionalism and suggestively sells products and services to clients, including making clients aware of all packages and retail options available. 

  • Answers customer questions about services, including when to expect vehicle repairs

  • Displays extensive knowledge about products and services

  • Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction

  • Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups

  • Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customers on time

  • Acts as an advocate for clients when communicating vehicle problems and needs to repair department

  • Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them and communicate any time restrictions to customers in a timely manner

  • Processes customer payments

  • Demonstrates extensive knowledge of service department

Job Requirements

  • Previous Experience in Vehicle Service Department

  • Knowledge of Vehicle Parts and Services

  • Good computer skill

  • Excellent customer-facing skills, customer relations and customer service

  • Strong Communication Skills

  • Team Management

  • Sales Experience

  • Enthusiastic Attitude, Self-Motivated and Proficient with social media 

Remuneration: NGN 60,000 monthly 

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