Front Desk Officer

Responsibilities:

• Greet and welcome visitors in a professional and friendly manner.
• Answer, screen, and direct incoming phone calls.
• Respond to customer inquiries and provide accurate information about the company’s services.
• Maintain the reception area to ensure it is tidy, organized, and presentable.
• Manage appointments, bookings, and schedules where required.
• Receive, sort, and distribute incoming mail and deliveries.
• Maintain visitor logs and issue visitor passes when necessary.
• Provide administrative support such as filing, data entry, and document preparation.
• Assist with basic customer service issues and escalate concerns when necessary.
• Coordinate with other departments to ensure smooth daily operations.

Requirements:

• Minimum of OND/HND/Bachelor’s Degree in Business Administration, Office Management, or related field.
• 1–2 years of experience in a front desk, receptionist, or customer service role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Professional appearance and positive attitude.
• Ability to remain calm and professional in a fast-paced environment.
• Customer Service
• Communication Skills
• Time Management
• Organizational Skills
• Attention to Detail
• Professional Etiquette