Personal Relationship Manager

Responsibilities:

Recruitment and Team Management:

• Scout for and onboard competent individuals to serve as Marketers within the assigned area or cluster.
• Provide training, mentorship, and leadership to the team of Marketers.
• Oversee the onboarding process of Marketers, ensuring they are well-equipped to perform their duties.

Sales and Target Achievement:

• Drive the opening of new accounts and issuance of cards within the assigned area.
• Develop and implement strategies to meet and exceed targets for account openings, card sales, and activations.
• Monitor and analyse sales performance, providing regular reports to the State products officer

Customer Relationship Management:

• Ensure high levels of customer satisfaction through excellent service delivery by Marketers.
• Address and resolve customer inquiries and complaints promptly.
• Foster strong relationships with customers and stakeholders within the assigned area.

Market Development:

• Identify and develop new business opportunities within the assigned area.
• Conduct market research to stay updated on industry trends and competition activities.
• Implement marketing campaigns and promotional activities to boost brand visibility and customer engagement. 

Operational Excellence:

• Ensure compliance with all banking regulations, policies, and procedures within the area.
• Maintain accurate records of sales activities and customer interactions.
• Coordinate with the State Products officer and other departments to streamline operations and improve service delivery.

Requirements:

• Bachelor’s degree, HND or OND in Business Administration, Marketing, Finance, or any other relevant field.
• Minimum of 2-3 years of experience in retail banking or sales 
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record in sales and target achievement.
• Analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite 
• Self-motivated and results-driven.
• Ability to work under pressure and meet tight deadlines.
• High level of integrity and professionalism.
• Customer-focused with a passion for delivering exceptional service.