Operations Manager

Responsibilities:

• Ensure operational activities remain on time and within a defined budget.
• Oversee production schedules to meet client demands
• Collaborate with the customer service team to ensure timely responses to customers’ orders, inquiries and complaints, ensuring customer satisfaction at every step.
• Manage delivery schedules, coordinating with drivers and logistics partners to ensure on-time, efficient deliveries.
• Implement data collection methods for operational metrics, aiming to reduce errors and increase service excellence.
• Develop, review, and improve operational policies and procedures to enhance overall business performance.
  
• Supervise cross-functional support teams and collaborate to improve tools and systems for increased business efficiency.
• Maintain constant communication with management, staff, and external stakeholders.

Requirements:

• B.Sc./M.Sc. in a business-related field.
• Master’s degree in Business Administration (MBA) is an added advantage.
• Minimum of 6 years of relevant experience in operations management, preferably in retail or food manufacturing.
• Experience in managing customer service teams and logistics operations is compulsory.
  
• Management certification (e.g., PMP, Six Sigma) is an advantage
• Strong business acumen and knowledge of operational processes.
• Ability to create and manage budgets effectively.
• Excellent communication skills, both written and verbal.
• Exceptional organizational skills with strong attention to detail.
• Strong analytical thinking and problem-solving capabilities.

Location: Lekki 

Remuneration: NGN 700,000 Monthly