Operations & Customer Experience Associate

Responsibilities:

Customer Experience:

• Respond to customer inquiries via WhatsApp, Instagram, and phone
• Guide customers toward making a purchase (not just answering questions)
• Handle complaints or issues calmly and professionally
• Maintain a warm, friendly, and helpful tone in all communication

Order Management:

• Process incoming orders accurately
• Coordinate production timelines with the team
• Ensure orders are completed and ready on time

Logistics & Coordination:

• Work with delivery riders to ensure smooth dispatch and delivery
• Follow up on orders and resolve delays proactively
• Keep track of order status and communicate updates clearly

General Operations Support:

• Assist with packaging and quality checks when needed
• Flag issues early and suggest solutions
• Help maintain an organized workflow in the office

Requirement:

• Strong communication skills (clear, polite, and warm)
• Highly detail-oriented
• Reliable and responsive
• Able to think independently and solve problems
• Organized and able to manage multiple tasks
• Takes pride in doing things properly
• Must be willing and able to commute to the office in Lekki Phase One daily

Important Notes:

• This is a full-time, on-site role in Lagos (not remote or hybrid)
• A paid trial period will be required before full-time confirmation
• You will be trained, but you must be willing to learn quickly and take initiative
• Performance-based incentives (based on responsiveness, accuracy, and customer satisfaction)

Remuneration: NGN 130,000 – 150,000 Monthly.